Fast Free Ground Shipping*
Orders shipped to Canada receive free ground shipping via Canpar, UPS ground, Canada Post or Purolator.
In-stock orders usually take 24-48 business day hours to ship out of our distribution facility located in Lethbridge, AB. Ground shipping orders in Canada generally reach our customers in 3-5 business days depending on your location. If for some reason an item is on back-order or delayed, we will let you know. Custom or special order items have longer processing times.
Once your order is shipped, we will email you the shipping details along with the shipping carrier and tracking number.
Expedited Shipments
Shocker Hitch is pleased to offer Fast Free Ground Shipping* to all our customers in Canada. Expedited shipping is available at an additional cost to you. To arrange expedited shipping please give us a call at 587-897-4625 or select the express shipping option you would like while checking out online. We will ship the item in the best possible method to get it to you for the time you selected. The time it takes for the product selected to usually ship out is noted on the product page and when the item is in the cart.
Shipping & Receipt
Generally items shipped via ground service do not require a signature upon delivery. Truck freight shipments do require careful inspection and signature for delivery. Sometimes carriers may require signature if they feel leaving may be risky.
Damaged Shipments
If your order arrives with shipping damage, please give us a call at 587-897-4625 or use our contact us form right away. We will take the needed action to file the ship damage claim and make arrangements to ship a replacement out as quickly as possible. Please take photo’s of the damaged package and/or product and prepare the item for pickup.
Lost Items
If for some reason, you have not received an item that shows that it has been delivered, please give us a call at 587-897-4625 or use our contact us form so was can look into what is going on. Often lost shipments can be located within 1-3 days.
Freight Shipments
Large orders may be shipped via freight deliver. We will let you know if that is the case with your order. We want to make sure your order gets to you as quick and safe as possible. We partner with the best freight carriers possible that specialize in truck freight shipments. If your order qualifies for our free ground shipping*, then the truck freight shipping would also be free to the continental US. Most truck freight shipments are delivered in 5-7 business days after they leave our manufacturing facility.
For truck freight shipments, the driver make call you in advance to arrange a delivery appointment. Make sure the shipping phone # is correct on your order to prevent delays.
Make sure you carefully inspect the truck freight shipment. If damage is present in the packaging or product, DO NOT ACCEPT Delivery and DO NOT SIGN the delivery receipt. Return the paperwork to the driver and call us right away at 587-897-4625.
If the shipment arrived to you via semi truck, the customer is responsible for removing the order from the truck and to the desired location.
We’re Here To Help. If you have any questions, please give us a call at 587-897-4625 or use our contact us form